Shipping policy

Standard Delivery

Most personalised songs are delivered within 24 hours.

Peak Times

During busy periods (such as Christmas or Valentine’s), delivery may take up to 48 hours, though we always aim to deliver sooner.

Urgent Orders

If you need your song by a specific time, please contact us immediately after ordering — we’ll do our best to prioritise your request where possible.

✨ Failed or Missing Delivery Emails

If you haven’t received your song:

Check your spam/junk folder
Make sure your email address was entered correctly
Contact us with your order number so we can resend the file at no extra cost

We will always ensure you receive your completed track.

✨ File Format

All songs are delivered as high-quality MP3 files, compatible with all devices, apps, and social media platforms.

If you require a different format (e.g., WAV), let us know and we will accommodate where possible.

✨ Delivery Issues

If there is a technical problem with your file—such as corruption, incomplete download, or playback errors—we will correct the issue and resend the file promptly.

If we cannot fix the issue, you are eligible for a full refund under our Refund & Returns Policy.

✨ Our Promise

We take pride in delivering your song quickly, securely, and beautifully finished.
Your moment matters — and we make sure you receive it in perfect form.